Changes to the primary member account information can only be made by the primary member. Spouse and add-ons may make changes to their personal information.
If a membership card is lost or stolen, the cardholder must immediately notify the Membership Counter or phone us at 1-800-463-3783. If a co-branded credit card is lost or stolen, the cardholder must immediately call the credit card issuer.
2% Reward: Executive Members enjoy an annual 2% Reward (the “Reward”) on certain Costco purchases as described below
The 2% Reward is based on the annual Costco Wholesale purchases (see “Calculation of Reward” below) made by the primary and spouse cardholders on the membership account. The Reward coupon is mailed to the primary member with the annual membership renewal notice and may only be used by the primary member toward Costco Wholesale purchases.
The Reward Program is subject to the following restrictions. Costco Wholesale reserves the right at its discretion to discontinue the Reward Program at any time and to make changes to the program that will apply upon renewal of your membership. Failure to comply with these conditions and regulations or abuse of your membership privileges may result in the cancellation of your membership or curtailment of certain privileges. A member must be an active, paid Executive Member at the time the Reward is earned and issued in order to receive the annual 2% Reward. Only purchases made by the primary and spouse cardholders are used to calculate the Reward.
The Reward is approximately 2% of pre-tax purchases of most merchandise, including Costco Travel **, and will be calculated on purchases by Canadian residents of merchandise through the front-end registers at Costco Wholesale warehouses in Canada and the United States and online at Costco.ca. Rewards will not be calculated: (i) on purchases of cigarettes or other tobacco-related products; (ii) on purchases that are not recorded through Costco Wholesale’s front-end registers, such as services, purchases at Costco Wholesale’s gas stations, food courts, optical centres (Quebec only), and pharmacies; (iii) on purchases of alcoholic beverages; (iv) on membership fees; (v) on miscellaneous fees, deposits and taxes, including applicable sales tax and goods and services tax; (vi) on purchases of services, including auto and other services; (vii) on purchases where prohibited by legal or regulatory restrictions; (viii) on certain other categories as determined from time to time at Costco Wholesale’s sole discretion; or (ix) on purchases made by anyone other than the Executive Membership account’s primary and spouse cardholders. A complete list of exclusions from the calculation of the Reward is available on Costco.ca and at the Membership Counter in each of our warehouses. Costco Wholesale warehouses outside Canada can provide a list of exclusions specific to those locations. The period of calculation will run approximately from the date of the member’s paid enrollment or upgrade to Executive Membership through the date approximately three months prior to the member’s renewal date. Purchases from the last three months will be added to the following year’s Reward calculation. Calculation of a Reward is capped at, and will not exceed, $1,000 for any 12-month period. Executive Members who downgrade to Gold Star or Business status or cancel their membership and receive a refund of their membership fees may not receive a Reward.
Reward coupons will be mailed with membership renewal notices. Reward coupons may be redeemed by the primary member toward purchases of most merchandise through the front-end registers at Costco Wholesale warehouses throughout Canada only. Reward coupons may be used toward purchases of merchandise only; they have no independent cash value. Reward coupons may not be used: (i) toward purchases of certain merchandise such as alcoholic beverages, cigarettes or other tobacco-related products; (ii) toward purchases that are not recorded through Costco Wholesale’s front-end registers, such as purchases at Costco Wholesale’s gas stations, food courts, optical centres (Quebec only), pharmacies and online at Costco.ca; (iii) toward purchases of services, including travel, auto and other services; (iv) toward purchases where prohibited by legal or regulatory restrictions; or (v) toward certain other purchases as determined from time to time at Costco Wholesale’s discretion. Reward coupons will not be replaced if lost or stolen. A complete list of products and services that cannot be purchased with Reward coupons is available on Costco.ca and at the Membership Counter in each of our warehouses.
Costco is committed to protecting the privacy of its customers. See Customer Privacy Statement
Costco reserves the right to inspect any container, backpack, briefcase, bag or other package when our members and their guests enter or leave our warehouses. Our members and their guests consent to such inspections when they enter our warehouses.
You will be required to show your receipt for the items you purchased at the warehouse exit. This ensures that our cashiers processed the items you purchased correctly and that you have been properly charged for your purchases. It is also one of our most effective methods of maintaining accuracy in inventory control.
If you choose to pay by cheque or request the extension of credit from Costco, you authorize Costco to disclose, collect and retain personal information relating to your credit history and credit status to and from credit-reporting agencies, credit bureaus and financial institutions in order to assess your creditworthiness and to process the transaction. If you choose to pay by debit or credit card, you authorize Costco to disclose and collect personal information to and from the debit card and/or credit card issuer in order to process the transaction.
Costco may realize a profit or receive rebates, discounts or other allowances in respect of contracts with suppliers of member services which Costco shall be entitled to retain for its own use/credit without accounting to members.
* A complete list of exclusions is available online see Annual 2% Reward Exclusions List or at the Membership Counter in each of our warehouses.
** For Executive Member purchases made directly from Costco Travel departing on or after September 1, 2017, a 2% Reward will be earned and applied after travel is completed. Must be an Executive Member when travel starts. Excludes taxes, fees, surcharges, gratuities, trip protection, and portions of travel purchased through a third party such as activities, tours, baggage fees, upgrades, rental car equipment, resort charges, port charges, resort and cruise line fees and similar extras. Other terms, conditions and exclusions applicable to the 2% Reward apply.
Children: We encourage parents to take an active interest in their children’s use of the Internet. We do not intend to collect information from children who are under 18 years of age. If you are under 18, please do not provide information on our Sites.
In general terms, personal information means any information about an identifiable individual. For example, this includes your name, postal and email address, telephone number, credit card number, the photograph included on your Costco membership card, demographic information and purchasing history. A special category of personal information is “personal health information,” which we describe in Section 3 below.
Personal information does not include aggregate information, such as data about a group or category of products, services or customers, from which individual customer identities have been removed. For example, information about how you use a service may be collected and combined with information about how others use the same service, but no personal information will be included in the resulting data. Likewise, information about the products you purchase may be collected and combined with information about the products purchased by others.
We may also gather aggregate information about how Costco customers use our Sites. Aggregate information about product purchases helps us understand trends and customer needs, and assists us in product selection, product ordering and sizing, and the introduction of new products and services. It can also assist us in determining where it would be appropriate to build new warehouses by looking at the geographic location of members or to build new Site functions by looking at anonymized browsing activities.
Personal health information means any information relating to your physical or mental health collected or generated in the course of our providing you with the health services you request, such as optical, pharmacy and hearing aid services, and prescription profiles for fulfillment of pharmacy orders. Examples of personal health information may include your medical history, drug prescription information, eyeglass prescription information, or health insurance information, which we may require in order to provide you with pharmacy, hearing aid, optical and other health-related services. It may also include information you provide to Costco health services personnel when receiving counselling or advice, or when contacting Costco with a comment, question or complaint about our health services.
We only collect such personal information as is strictly necessary for the purposes outlined in Section 5. We collect personal information when you:
Please note that Costco Services may be provided by unaffiliated third parties and their affiliates, agents and subcontractors (“Service Providers”) as described in greater detail in Section 6 below. These Service Providers may collect and provide us with personal information in connection with the Costco Services, such as a list of our customers who have signed up for Costco Services and information about the use our customers make of such Costco Services (for example, frequency of use and customer feedback).
We may also take video footage on our properties or otherwise monitor those properties to protect the rights, property or safety of Costco, its customers, employees, or the public.
As part of our business operations, we hold and use certain personal information pertaining to you in order to process your requests, provide you with Costco Services, and to understand your needs so that we can serve you better.
Specifically, we may use personal information for the following purposes:
If you ask us to, we will also tell you about news, promotions, special offers and other information from Costco, regarding Costco, Costco Affiliates and selected partners, such as our promotional programs. You may unsubscribe from these kinds of messages at any time by visiting Costco.ca and setting your Communication Preferences.
From time to time we engage Service Providers to perform various services. For example, a Service Provider may be asked to perform credit card processing services, manage claims, deliver certain products or services, administer a contest, deal with customer inquiries, or help us better serve you, including by notifying you of special programs regarding products or services that may be of interest to you. We also may use a Service Provider to host and administer one or more of our Sites, process and store data, and fulfill administrative, marketing or technology-related functions on our behalf, including as described in Section 12 below. In these circumstances, the personal information that the Service Provider receives is limited to only the personal information held by us that they need in order to render their service to us. The companies that are provided with the personal information are obligated to keep the information confidential and secure and prohibits them from using it for unauthorized purposes. Service Providers have policies and processes in place to ensure that the confidentiality of information in their care is properly safeguarded at all times.
We have engaged Service Providers to provide us with cloud computing services. Cloud computing is the provision of network-based services, located on remote computers, that allow individuals and businesses to use software and hardware operated by third parties. Examples of these services include online file storage, webmail and online business applications. As of the date of this policy, our main email cloud computing Service Provider processes and stores information in the United States, the European Union, Taiwan, Singapore and Chile. This may change from time to time; for a current list of storage locations, visit: https://www.google.ca/about/datacenters/inside/locations/
As of the date of this policy, our Costco Affiliates and our other Service Providers provide us with services from Canada, the United States, India, and the Philippines.
You acknowledge that if Costco Affiliates or Service Providers provide services from other countries (such as the ones named above), your personal information may be processed and stored in these countries and the governments, courts or law enforcement or regulatory agencies of these jurisdictions may be able to obtain disclosure of your personal information in accordance with their laws.
For clarity, the travel providers described in Section 13 below are not Service Providers, but will be collecting your personal information through Costco Canada Travel Inc.
Accordingly, when you book travel through us, any personal information you provide will be subject to the privacy policies and the local laws of those travel providers.
As outlined above, Costco Services (such as rebates, the Executive Membership program, and other business and consumer services) may be provided by Service Providers. When you sign up for Costco Services, we will share your name, membership status, membership number and type and such other personal information as is necessary with the Service Provider so they can confirm your eligibility for the Costco Service you requested. Service Providers who are suppliers of Costco Services can only use the personal information that we share with them to provide the Costco Services or, if you have consented, for other purposes specifically identified by the Service Provider, including to notify you of their offerings and to evaluate new and existing products, offerings or services. We are not responsible for any additional information you provide directly to these Service Providers, and we encourage you to become familiar with their privacy and security practices and policies before disclosing information to them. There may be instances when we provide information relating to our business customers to various suppliers such as tobacco companies, so they can conduct market studies and other promotional activities. In the case of tobacco products, the information we provide is the business customer’s name, address, the brand name of the tobacco products purchased and the amount of tobacco products purchased.
When you apply for a Costco co-branded credit card, we will share with our credit card partners (including the issuing institution, the payment processing network, and other organizations providing services relating to the Costco co-branded credit card) the information you provide on the application form. If the application is approved, we will share with these partners your Costco membership number(s) and start date(s), your Costco membership photograph(s) that will appear on the co-branded card, your company name and resale permit number (if applicable) and the type and status of your Costco membership. For clarity, credit card partners are not Service Providers. Accordingly, when you apply for a Costco co-branded credit card, any personal information you provide will be subject to the privacy policies and the local laws of those credit card partners. We encourage you to review these privacy policies carefully before applying for a co-branded credit card.
We may disclose personal information without your knowledge or consent if a law, regulation, search warrant, subpoena or court order legally authorizes us or requires us to do so. We may also disclose personal information to protect the rights, property or personal safety of Costco, its customers, employees or other members of the public.
Except as set out above, we do not sell, rent, share or disclose the personal information or personal health information we hold or make our membership list available to others for a fee without your consent.
In the course of providing you with pharmacy, hearing aid, optical and other health-related services and programs we introduce from time to time, we collect, use and disclose personal health information.
Costco, Costco Affiliates and their Service Providers may collect, use or disclose your personal health information in connection with:
We may also disclose personal health information without your knowledge or consent if a law, regulation, search warrant, subpoena or court order legally authorizes us or requires us to do so or to protect the rights, property or personal safety of Costco, its customers, employees or other members of the public. We may also be required to disclose certain personal health information in order to maintain standing with professional health bodies, including those for pharmacists, audiologists and opticians.
Personal health information may be stored by Costco or Costco Affiliates outside of Canada. As noted above, as an example, as of the date of this policy, our main cloud computing Service Provider processes and stores information in the United States, the European Union, Taiwan, Singapore and Chile. This may change from time to time: for a current list of storage locations, visit: https://www.google.ca/about/datacenters/inside/locations/. You acknowledge that if Service Providers provide services from other countries (such as the ones named above), your personal health information may be processed and stored in these countries, and the governments, courts or law enforcement or regulatory agencies in these jurisdictions may be able to obtain disclosure of your personal health information in accordance with their laws.
Personal information and personal health information are retained only for so long as is necessary for the purposes set out above. When no longer required, we will destroy, erase or de-personalize the personal information and personal health information. Legal requirements may necessitate our retaining some or all of the personal information and personal health information for a period of time that is longer than we might otherwise hold it. However, Costco will restrict access to such information to prevent it from being used except for the fulfillment of these legal requirements.
To ensure that the personal information and personal health information you provided is accurate, complete and up to date, we urge you to provide us with updates regarding such information and to inform us of any errors affecting the personal information and personal health information we hold. You may update, review or correct your Costco.ca online account information at any time by accessing your password-protected registration page via the “My Account” area of the Sites. To update any other information, please visit the Membership Counter in any of our warehouses with your membership card to confirm your identity.
We will continue to keep in place security measures in an effort to protect personal information and personal health information held by us from unauthorized use, access, disclosure, distribution, loss or alteration. We employ physical, administrative, contractual and technological safeguards to protect personal information, and insist that our Service Providers do the same. We will continue to keep in place security measures in an effort to protect personal information and personal health information held by us from unauthorized use, access, disclosure, distribution, loss or alteration. We employ physical, administrative, contractual and technological safeguards to protect personal information, and insist that our Service Providers do the same. Please be aware though that, despite these efforts, no security measures are perfect and no systems are impenetrable. Your privacy can be enhanced by taking care to use suitably strong passwords that others cannot guess, that are kept safe by you, and that are not re-used on other sites. Taking steps like avoiding dictionary words or proper names, and adding extra character and punctuation marks can also help protect you. If you believe your password has been compromised, you should change it immediately.
Access to personal information and personal health information will be restricted to authorized personnel who require the information in order to perform their duties properly. In addition, access will be limited to only that information that is strictly necessary for the performance of those duties. Please also see our “Online privacy practices” in Section 12 below.
We periodically update our policies regarding information security measures in an effort to protect the personal information and personal health information held by us in the most effective manner possible.
Our customers are entitled to access the personal information and personal health information held by us concerning them. In recognition of the importance we attach to each customer’s personal information, you can only access personal information and personal health information we hold about you, but not personal information and personal health information about your spouse or others who may have been issued a membership card on your account. Under limited circumstances, we may give you access to personal information or personal health information that we hold about others, but only if required or permitted by law (for example, a parent or guardian may, in certain instances, be given access to the personal information or personal health information of a child or a person who requires a substitute decision maker).
You can access your personal information and personal health information by showing your membership card at the Membership Counter in each warehouse to confirm your identity and completing a written request for such information on a form we provide. We will generally respond to your request for information within thirty (30) days, unless, for reasons beyond our control, a longer response time is necessary, in which case you will be advised accordingly. While our response will generally be provided at no cost, you will be informed in advance of any charges that apply in connection with the information request. Charges may relate to the transcription, reproduction or transmission of personal information or personal health information held by us.
In very limited circumstances, we may not be able to supply personal information and personal health information for reasons of a legal nature, including privileged communications between professional and client or a pending judicial proceeding. In each case, we will provide written reasons outlining why your request for access has not been granted.
Collection: We may collect personal information and personal health information online when you visit our Sites as described in Sections 4 and 7.
Cookies help us to customize our home page for you and to better display pages according to your browser type. While cookies are optional for browsing Costco.ca, they are required for registering, logging on, purchasing or adding items to your cart. If you wish to purchase items or set up an account on Costco.ca, you will need to accept a Costco.ca cookie. (In order to control the ability of website providers to place cookies on your computer, you should consult your browser’s “Options” and “Help” pages to learn how to adjust your settings to suit your privacy preferences.)
Use: We use personal information and personal health information collected online as described in Sections 5 and 7 above. In addition, we use personal information and personal health information:
Sharing: We share personal information and personal health information collected online as described in Sections 6 and 7 above. In addition, we may provide Service Providers and product manufacturers and vendors with certain information that is necessary to fulfill an order you have placed with us. For example, if you request shipment for a purchase, we may provide your address to the shipping carrier and customs Service Provider, and if you pay by credit or debit card, your card number and sales transaction information are passed to the card processor and/or issuer (including their service providers such as fraud verification services). We also may use Service Providers to host and administer the Sites, process and store data, and fulfill other technology-related functions on our behalf. However, we only give or permit access to vendors, suppliers and other Service Providers involved in Site administration and the commerce distribution chain the limited information needed to perform their duties and provide you with the products and services you order. We are not responsible for any additional information you provide directly to these parties.
Protection: Personal information and personal health information we collect on our Sites is stored electronically, and may be combined with other off-line information. Personal information and personal health information entered on our Sites is encrypted using a security protocol called SSL (Secure Sockets Layer). SSL encrypts information entered on our site before it is sent over the Internet. SSL also allows you to view securely your online account and registration information. Account information is accessible online only through the use of a password. To protect the confidentiality of personal information and personal health information, you must keep your password confidential and not disclose it to any other person. You are responsible for all uses of our Sites by any person using your password. You are advised that, unlike communication within our Sites, we have no control over the privacy of your email communications with us while in transit. We recommend that you do not include confidential, proprietary, personal or personal health information in emails, including credit card numbers, passwords, prescriptions and other similar information. Also, if other people have access to your email account, they may be able to access your password and obtain personal information about you (such as your credit card information), or change information about your user profile. You should not use an email account operated by your employer because many employers have the legal right to access such email accounts. Please advise us immediately by email at firstname.lastname@example.org or by dialing 1-888-426-7826 if you believe your password has been misused.
Costco Canada Travel Inc. acts as an agent to help our members book flights, cruises, hotels, rental cars and other travel-related goods or services in Canada and throughout the world. Since, in this instance, we are acting as an agent connecting our members to various travel providers, any personal information you provide to us will be transferred to the travel providers and their agents, and will be subject to their privacy policies and their local laws. Your information may be accessible in Canada or in foreign jurisdictions to governments, courts or law enforcement or regulatory agencies in accordance with applicable laws. We are not responsible for the privacy and security practices or policies of these travel providers or their agents, and we encourage you to learn about their privacy and security practices and policies before booking travel through us.
When you make a reservation for someone else through us, we will ask you for their personal information. You should ensure that you have the consent of other individuals before providing us with their information. By providing us with that information, we consider that you have these other individuals’ consent and authorization to provide us with their personal information and to make bookings on their behalf in accordance with our travel providers’ privacy policies.
If another person who has your full name and booking reference numbers contacts us and seeks information on your booking or wishes to make changes to it, we will disclose that information and allow that other person to make changes to your booking, as we will assume that you have given that person the consent to do so. Likewise, if your bookings are made through or by third parties, such as employers, family members or others, we will consider those people to be authorized by you to provide your personal information in accordance with this Section, unless or until you tell us otherwise.
If you wish to obtain a copy of Personal Information held by us concerning you, please refer to Section 11, above.
If you previously consented to the sharing of the personal information you provided or are a Business Member and you do not want us to disclose information about your tobacco purchases, you can change your mind by:
If you wish to unsubscribe from electronic messages providing news, promotions, special offers and other information from Costco, regarding Costco, Costco Affiliates and selected partners, such as our promotional programs, you may do so at any time by visiting Costco.ca and setting your Communication Preferences.