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Returns and Exchanges

We guarantee your satisfaction on every product we sell with a full refund.*
* subject to certain product restrictions.

All Costco Business Centre items can be returned at any one of our Costco warehouses worldwide.

Business delivery products can also be returned or exchanged upon delivery of your next order. Please have the products ready when the driver arrives.

Costco Business Centre Canada will not accept certain item returns due to Costco facility-related differences and/or laws or bylaws.

These include but are not limited to:

  • Collectibles, showcase items, jewellery and watches
  • Tires
  • Automotive batteries
  • Propane or any gas/fuel-based tanks
  • Any used seasonal items that require fuel (e.g. lawn mowers, trimmers, generators, snow blowers, etc.)
  • Any OTC (over-the-counter) supplements not sold at Costco Business Centre, pain relievers or prescription items
  • Prescription eyewear
  • Hearing aids
  • Special order or installation items not carried by Costco Business Centre
  • Processed photos, film, plaquing, etc., handled by Costco Photo Centre

Members wishing to return items not offered at the Business Centre, such as clothing, accessories, electronics and media (books, CDs and DVDs) should visit their local Costco warehouse. Use our warehouse locator to find your closest Costco warehouse.

For additional assistance, please contact Member Service at 1-866-455-1846.
Representatives are available Monday through Friday from 8 a.m. to 5 p.m. and Sunday from 9 a.m. to 5 p.m., Eastern Standard Time.